At Amazecraft Creation, we take great pride in the craftsmanship and quality of our products. Each piece of furniture is designed, manufactured, and inspected with utmost care to meet the highest standards. However, we understand that certain situations may require a return or refund. This policy outlines the terms and conditions for such cases.

1. Eligibility for Returns

Our return policy applies only under the following conditions:

  • The product delivered is damaged, defective, or incorrect.

  • The item has a manufacturing defect or was damaged during delivery.

  • The return request is raised within 7 days of product delivery.

Please note:
Customized or made-to-order furniture items are non-returnable and non-refundable, except in cases of manufacturing defects or damage during transit.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support team at [your email/phone number] within 7 days of delivery.

  2. Provide your order details, invoice, and photographs of the product showing the issue.

  3. Our team will review your request and arrange an inspection or pickup if eligible.

Once your return is approved, we will coordinate the pickup and ensure safe return of the product.

3. Refund Policy

  • Refunds will be processed only after the returned product is inspected and verified by our quality team.

  • Refunds will be issued through the original mode of payment within 7–10 business days after approval.

  • In case of partial returns or customized projects, the refund amount will be adjusted accordingly.

Please note: Shipping, handling, or installation charges (if any) are non-refundable.

4. Cancellations

  • Orders can be canceled within 24 hours of purchase without any penalty.

  • Once production or dispatch has started, cancellation requests will not be accepted.

For custom or bulk orders, cancellations are not permitted after design approval and manufacturing initiation.

5. Damaged or Defective Products

If your product arrives damaged or defective:

  • Report the issue immediately to our support team with clear images and order details.

  • We will offer a replacement, repair, or refund depending on the nature of the issue and product availability.